Refund Policy

 If you are not completely satisfied you may make a return (in new condition) for a full refund or replacement within 14 days, excluding any discount and handling fees. Returns received 15-30 days after the date of purchase are subject to a 20% restocking fee based on specific products (noted on the product page) or if the product is not in the new/unopened and resalable condition. Special return restrictions apply to Zodiac manufactured items, please contact Customer Service for details. After 30 days all manufacturers’ warranties apply. Note: Opened swimming pool paint and chemicals, dive boards, drilled pool solar reel systems, pool lifts, furniture and ALL custom orders are not returnable, thus are excluded from this offer.

To return any merchandise, place it in its original carton and send to: USA Pool Supplies LLC, Returns Dept., 6950 51st Street, Kenosha WI 53144. Fill out the back of the packing slip and include it with the return shipment. All returns must be pre-paid and insured. If you have any questions, please contact our Customer Service Team at: or call us at 1-877-891-7665. Refusing delivery on any shipment that is not damaged will result in shipping and restocking fees. These will be deducted from the refund amount. Custom items are made to your specifications and therefore cannot be returned unless there is damage or a defect, in which case we will provide a replacement of the item ordered. Note: Excluded items are opened paint or chemicals, dive boards, drilled reel systems, pool lifts, furniture and ALL custom orders.