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Feedback

1 

  I appreciate the service provided by "Phil", who answered my questions over the phone, and even volunteered to contact the factory to secure the answers to one of my more obscure questions. I will deal with your company exclusively going forward based on this outstanding customer service. Please extend my sincere thanks to "Phil" for a job very well done and beyond my expectations.
 G.C, VA, 9/6/2011
 

2 

 This is my second order to Amerimerc. We did not open our pool this year and discovered that the squirrels were eating through the mesh cover to get to the Hickory nuts that had fallen. I ordered one mesh repair kit which arrived promptly. The squirrels however, worked faster than the mail so I needed two additonal repair kits which are on their way. Solution: Keep the Hickory nuts blown out from under the cover. Amerimerc is prompt and professional. I like that.
 H.C, MO, 9/1/2011
 

3 

 I highly recommend Amerimerc. They have great prices, great specials and even more important - they have exceptional customer service. I have been buying from them for about 5 years and if there is ever an issue with a product I have purchased they are responsive and have always exceeded my expectations in customer service.
 N.M, CA, 8/10/2011
 

4 

 Very prompt shipping. Product looks good.
 R.S, SC, 7/29/2011
 

5 

 Very good and helpful contact and support for us as foreign buyers thanks a lot
 , , 7/26/2011
 

6 

 I love the service from your company, I already got a call this morning from the delivery company. They are delivering tomorrow. Such good service and I'm glad I called and ordered through you all instead of In the Swim. Thanks again. Please send me your brochures and magazines for future ordering.
 P.S, VA, 7/21/2011
 

7 

 Hello! My name is Kathleen Smith and I have been ordering from AmeriMerc for a couple of years now. Last summer I ordered the end of the summer closing "pill" for my 15' round above ground pool. When I openened it this summer, the water was crystal clear. I bought the opening "pill" for this summer season and I can't believe how great my water looks. I have yet to put Ph in pool since I opened it during the middle of June, only the usual amount of chlorine. I don't know if I am just really lucky or is this how the opening and closing "pills" work. I am very happy that my pool season lacks all of that drama of keeping the water clean and clear...thank you!!!
 K.S, NY, 7/20/2011
 

8 

 Great price on a pool equipment replacement part but best part was the super fast shipping. Thanks!
 D.F, CA, 7/6/2011
 

9 

 Ordering was fast and easy. My filters came quickly and exactly as stated. I look forward to doing business with Amerimerc in the future and will also highly recommend! AAAA+++++.
 J.M, FL, 6/29/2011
 

10 

 I needed to figure out what kind of diving board would "fit" on my permanent stand and called Amerimerc.com. I spoke with a lady named Tammy who was so patient and helpful and led me through the process to ensure I received the correct board replacement. In fact, I had to call three times before I decided on the color and style. She was patient and helpful during every long detailed phone call. I will order all my parts through this company - this was a great experience and the prices were the same or better than anywhere else I found. Thank you.
 J.K, TX, 6/29/2011
 

11 

 I received OUTSTANDING service from Mike McCune.
 D.A, TX, 6/28/2011
 

12 

 i ordered a salt chlorintor, i had a little problem,at first ordering over the internet,but it was just a mis-understanding.i spoke with a person named jim,who took care of the problem,and received my cholorintor, the next day.i plan on ordering all my products for my pool,fromamerimerc.i have had nothing but problems from my local pool dealer.i hope i can talk to this person,name jim,when icall to order.very satisfied with this company.
 P.W, NY, 6/23/2011
 

13 

 Customer Service representative, Michael McCune, was very knowledgeable in answering my questions concerning a pool pump, and promptly handling my order.
 J.R, TN, 6/22/2011
 

14 

 Thanks so much for your help. I'll let my friends know that your co. is the one to buy from.
 H.D, LA, 6/14/2011
 

15 

 Good BBB Rating A+.Ordered a pool liner and was very pleased with product and prompt delivery
 M.A, VA, 6/13/2011
 

16 

 Good prices, fast service, delivered as promised.
 J.U, IN, 6/6/2011
 

17 

  Best deal out there!!! Another company wanted $16 to ship on a $23 order. Thanks for making supplies AFFORDABLE!!!
 R.G, OH, 6/2/2011
 

18 

  have used AmeriMerc exclusively for all of my non-chemical pool supply needs. Service and products are outstanding as are the low prices. Previous purchases of pool chlorine generators were hundreds of dollars below our local retail chains' prices and no tax to boot. This purchase, of a pool vacuum, was roughly $50 cheaper than our local retailers and again no 7.7% sales tax on a $350 purchase. Always new, in the box products shipped next-day. Very fast delivery.
 D.O, FL, 5/30/2011
 

19 

 I went to the website and the toll free number didn't work (as it was only for US patrons) I was asked to email Amerimerc and after a long delay I finally did receive a reply from an associate. I was very impressed with his replies. He emailed me a quote but then emailed me a second quote shortly after which was cheaper.
 J.W, BC, 5/24/2011
 

20 

 very helpful good price,,quick delivery,,,the pump fit perfectly
 H.M, CO, 5/23/2011
 

21 

 You all are great! Excellent service every time!! Makes having a pool very affordable. Thanks!!
 R.P, MO, 5/19/2011
 

22 

 Not new to the internet ordering, but new to Amerimerc. I was unsure of what product I needed (Diving board replacement)Jen Fellers was so patient and I did not feel rushed into a purchase. We went into certain profiles of the diving boards and pick out the one that "Fit" my exsisting base, thus not having to make a return of a product that did not fit. She was great and showed "Professional Customer Service" this is something that is lacking in most sales. I will return to this website for future purchase.
 J.M, GA, 5/17/2011
 

23 

 Price and listing of parts - very well laid out and easy to find !
 MJB, AZ, 5/17/2011
 

24 

 We love your company and the products
 V.M, TX, 5/17/2011
 

25 

 comparative price
 T.P, PA, 5/10/2011
 

26 

 Best price on this hard to find item Thank-you
 S.B, MI, 5/9/2011
 

27 

 Just want to say hello and thanks to Matt for his help last year when getting new pool pump and heater. They work great and I am extremely satisfied.
 K.F, PA, 5/5/2011
 

28 

 I have been pleased with your fast shipping and excellent prices.
 W.F, FL, 5/4/2011
 

29 

 good service
 H.D, WI, 5/3/2011
 

30 

 a great way to save our pets lives
 M.A, CA, 5/3/2011
 

31 

 great price, thanx
 K.K, NY, 4/28/2011
 

32 

 I have checked around and you have the best prices.
 F.G, GA, 4/25/2011
 

33 

 Excellent price.
 B.T, CA, 4/17/2011
 

34 

 good prices
 D.F, GA, 4/17/2011
 

35 

 best price on line that i found, with NO shipping
 JR, MS, 4/8/2011
 

36 

 Bought Nature 2 system from you last year and was very happy with the product and your service (and Price!)
 A.L, TN, 3/22/2011
 

37 

 Fairest prices for my product and shipping rates are great for the type of product.
 L.R, TX, 3/12/2011
 

38 

 best prices!
 K.M, TX, 3/3/2011
 

39 

 bought many times before
 J.S, NY, 2/7/2011
 

40 

 AND ALSO ONE REVIEW RATING YOU ARE 10 OUT OF 10. LIKE TO KEEP YOU FOR FUTURE BUSINESS!THANKS MARTY AND DOREEN EPSTEIN MICHIGAN BUSINESS DIRECTORY
 M.E, Marion, SD, 9/19/2008
 

41 

 I want to let your know that your customer service representative Megan Baugh is the most efficient person I have ever dealt with. I have been working with Megan for about six weeks regarding Biltmor Steps that I had purchased for my above ground pool. I needed some replacement parts. From the 1st e-mail I sent, Meganís enthusiasm and ability to help me was outstanding. Her hard work and positive attitude, in the midst of going back and forth with the manufacturer, was substantial. I am sure she has resulted in significant productivity for your company. If I had an award to give, she would be the prime candidate. Please give Megan my sincerest appreciation for the fine job she has done and setting aside the time to help me. I want to let her know that her thoughtfulness did not go unnoticed. I really appreciated her help.
 D.V, Mt Ephraim, NJ, 4/7/2008
 

42 

 YOU HAVE A GREAT DEAL ON ALL POOL SUPPLIES AND I AM A REPEAT CUSTOMER AND I AM VERY VERY SATISFIED WITH YOUR QUALITY PRODUCTS AND YOUR WONDERFUL SERVICE. THANK YOU
 M.F, Port Chester NY, 7/21/2007
 

43 

 You do have the best price and make finding my replacement part very easy. Thanks
 J.M, Orlando, FL, 7/15/2007
 

44 

 Good afternoon! I wanted to write you a quick note to tell you how much I appreciate the helpfulness and great attitude of one of your customer service representatives. Last fall, I had a problem with my pool cover, and spoke with Jennifer Borklund, both on the phone, and via email. She was very efficient, very knowledgeable, and very friendly! We had a replacement within a week after I submitted photos. So, it was only natural that I ask for her when I had another problem this summer. Once again, she was very efficient, very fast, very apologetic (even though it was something that was beyond her control), and very friendly. I work for a large organization, and I realize how important customer service is, and how rare it is to find a company and people who still believe in "customer service". I just wanted to let you know what a great job she is doing, and to tell you that I am a very satisfied customer! Thank you, and have a great day!
 Jennifer Hutyra, Elm Mott, TX, 6/26/2007
 

45 

 I HAVE BEEN USING YOUR COMPANY FOR A COUPLE OF YEARS NOW AND I AM VERY HAPPY WITH THE RESULTS OF YOUR ABOVE GROUND POOL CHEMICALS. MY WATER IS CRYSTAL CLEAR ALL SUMMER LONG! ON-LINE
 Kathleen Smith, Brooklyn, NY, 6/24/2007
 

46 

 Your website is a lifesaver! I received my water tubes, cover and winterizing kit just in time...and at a fraction of the cost of our local pool stores PLUS it was delivered to my garage with no lugging from the store. I am telling all of my friends with pools about your site. Once again...thank you....keep up the good work!! Regards..
 Edward P Wanish, Pottstown, PA, 9/19/2006
 

47 

 Called on Saturday with a question and a real, live lady answered the phone on the first ring! I was astounded that no automated attendant required me to navigate menus, etc.!! That is such a PLUS we will tell everyone we know to do business with you!! VERY REFRESHING! THANKS!#
 Philip Mitchell, Miami, FL, 12/10/2005
 

48 

 I've ordered from you in the past. I love this company.
 Barbara Kolacek, Hot Springs, AR, 11/11/2005
 

49 

 Great web site. Well organized. Plus, best prices anywhere!#Internet - Yahoo
 Robert Nilsen, Twinsburg, OH, 5/13/2005
 

50 

 Thanks Have a Fantastic Day in Jesus!
 Donald G Vargas, Sumter, SC, 5/12/2005
 

51 

 Great pricing, $20 less than competition.
 Martin Dempsey, Hoschton, GA, 7/21/2004
 

52 

 Appreciated the customer service rep that answered my questions today. He was very helpful and helped me make a more informed decision regarding the diving board that I ultimately ordered today. I believe his name was Phil Miller
 Linn Stoller, Peachtree City, GA, 7/12/2004
 

53 

 This was the easiest site I have found for pools and spas to navigate. Your online catalog was also the only one of two that actually listed the filter that I need. You also have the best prices I have found, and the easiest "paper work" to fill out for shipping and billing. Thank you, you have made shopping for my pool easy and not time consuming
 Jessica Whipple, Leonore, IL, 6/11/2004
 

54 

 I have previously used Specialty Pool Products, but your prices are better. Thanks!
 Darrell Sego, Leonore,IL, 6/9/2004
 

55 

 Customer contact personnel were very pleasant and helpful
 Ronald Alfieri, White Plains, NY, 6/7/2004
 

56 

 This company has been great to order from and your customer service has been very helpful and courteous! It is a pleasure to do business with you, Thank you!
 Aimee Werl , Dallas, GA, 5/18/2004
 

57 

 Excellent Prices! Nice site. Friendly and helpful customer service. Internet.
 Steve Myers, Citrus Heights, CA , 4/8/2004
 

58 

 I'm so happy with the free shipping and your prices are much better than our local pool stores. I've bookmarked you and will shop here for all our pool & spa needs. Thanks!
 Merrilee McMurray, Blairstown, NJ , 9/25/2003
 

59 

 hope to do more business with you- :)#Searching around on-line and came across you, a little high but you seem professional. If you're as good as you seem, I will be back.
 D SMITH, Ottawa, IL, 9/25/2003
 

60 

 Seem to be BEST prices on internet - regardless of other's claims. Thanks
 Michael Dondanville, De Witt, AR , 9/18/2003
 

61 

 Hope I got the right Co. Talked with a very nice guy, Phil and he was very helpfull. Thank you Phil.
 Donald Dyar, Rancho Mirage, CA, 9/15/2003
 

62 

 your website was easy to use; verisign secure (good!), and prices were competitive
 Lynn Czap, Brown City, MI , 9/15/2003
 
 
All the above comments are authentic, written by customers who bought from our sites

 

 
 

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