|We take great pride in our customer service department, and we want
to make sure every customer that shops with Amerimerc.com has a great
experience and will return to us for future shopping.
there are situations that do arise that will require our help. If you do
have a customer service issue please follow the below directions and we
will make every attempt to get the situation resolved as quickly as
You Have Ordered The Wrong Item
or The Item is Not What You Want:
There are no
restocking fees on new items returned during the first thirty days of
purchase. A 20% restocking fee will be charged on items returned within
the thirty day time period that are not in brand new, unopened/unused
condition at our discretion. Note: Installed pool liners, opened paint
and chemicals, dive boards, drilled solar reel systems, and ALL custom
orders are not returnable, thus are excluded from this offer.
Missing Part of Your Order:
If only Part of your order has shipped this usually means that part of
your order had to come from a different warehouse and it is on its way
to you. If you contact us by e.mail with your order information we will
gladly check on the statues of the order for you
Please contact us by e.mail with your order information and we will
check the status of your order and forward tracking information to you.
We Shipped The Wrong Item:
Please contact us by email and let us know the wrong item shipped to you
and the item you should have received. We will make every effort to get
the correct item to you in a timely manner. We will also pick up the
wrong item that you received.
If you receive a product and it is missing parts Please email us to the
part that needs to be sent to you. If you have a part #, please include
it as that will insure that correct part will be mailed to you.
|Damaged in Shipment:
Contact Customer Service for assistance in replacing the damaged
or incorrect item at firstname.lastname@example.org or call us at
Signature Service Required:
For truck shipments require someone to be present for delivery. All
other shipments are delivered with no signature required the exceptions
are Truck shipments, Diving Boards and High Value Items - these products
require signature upon receipt.
For a manufacturer's defect
discovered within 30 days after purchase, please contact our Customer
Service Team immediately to arrange for an exchange at
email@example.com or call us at 1-877-891-7665