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Customer Care Center

 
We take great pride in our customer service department, and we want to make sure every customer that shops with Amerimerc.com has a great experience and will return to us for future shopping.

Unfortunately there are situations that do arise that will require our help. If you do have a customer service issue please follow the below directions and we will make every attempt to get the situation resolved as quickly as possible.

 
 
You Have Ordered The Wrong Item or The Item is Not What You Want:

There are no restocking fees on new items returned during the first thirty days of purchase. A 20% restocking fee will be charged on items returned within the thirty day time period that are not in brand new, unopened/unused condition at our discretion. Note: Installed pool liners, opened paint and chemicals, dive boards, drilled solar reel systems, and ALL custom orders are not returnable, thus are excluded from this offer.

 
Missing Part of Your Order:

If only Part of your order has shipped this usually means that part of your order had to come from a different warehouse and it is on its way to you. If you contact us by e.mail with your order information we will gladly check on the statues of the order for you

 
Order Status:

Please contact us by e.mail with your order information and we will check the status of your order and forward tracking information to you.

 
We Shipped The Wrong Item:

Please contact us by email and let us know the wrong item shipped to you and the item you should have received. We will make every effort to get the correct item to you in a timely manner. We will also pick up the wrong item that you received.

 
Missing Parts:

If you receive a product and it is missing parts Please email us to the part that needs to be sent to you. If you have a part #, please include it as that will insure that correct part will be mailed to you.

 
Damaged in Shipment:

 Contact Customer Service for assistance in replacing the damaged or incorrect item at am.service@amerimerc.com or call us at 1-877-891-7665.

 
Signature Service Required:

For truck shipments require someone to be present for delivery. All other shipments are delivered with no signature required the exceptions are Truck shipments, Diving Boards and High Value Items - these products require signature upon receipt.

 
Warranty Issues:

For a manufacturer's defect discovered within 30 days after purchase, please contact our Customer Service Team immediately to arrange for an exchange at am.service@amerimerc.com or call us at 1-877-891-7665

 

 

 
 

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