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| We take great pride in our customer service department, and we want
to make sure every customer that shops with Amerimerc, LLC has a great
experience and will return to us for future shopping. Unfortunately
there are situations that do arise that will require our help. If you do
have a customer service issue please follow the below directions and we
will make every attempt to get the situation resolved as quickly as
possible. |
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You Have Ordered The Wrong Item
or The Item is Not What You Want: If you have ordered
the wrong item please contact us through email, let us know the item you
would like to return. We will issue you an RMA # (return materials
authorization), and set up a credit order for you. Once the item is
returned we will issue you credit. Please remember to return the item in
original package and unused. Also please be reminded that there is a 15%
restock fee. |
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Missing Part of Your Order:
If only Part of your order has shipped this usually means that part of
your order had to come from a different warehouse and it is on its way
to you. If you contact us by e.mail with your order information we will
gladly check on the statues of the order for you |
| Order Status:
Please contact us by e.mail with your order information and we will
check the status of your order and forward tracking information to you.
OR
You can Visit our Link:
Order
Status to check the status of your order online. |
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We Shipped The Wrong Item:
Please contact us by email and let us know the wrong item shipped to you
and the item you should have received. We will make every effort to get
the correct item to you in a timely manner. We will also pick up the
wrong item that you received. |
| Missing Parts:
If you receive a product and it is missing parts Please email us to the
part that needs to be sent to you. If you have a part #, please include
it as that will insure that correct part will be mailed to you. |
| Damaged in Shipment:
If you have received a package that is damaged in shipment please
inspect the product inside the box to see if the item is damaged. If the
product is damaged and you would like us to re-ship please do the
following:
- Call the shipping (i.e Federal Express or UPS) to let them know
you have received a damaged product and you do not intend to keep it
and you want them to come pick it up.
- Please Call our office and we will gather the necessary
information to get your new product on its way to you.
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Signature Service Required:
Some products we ship DO required your signature. When a
signature is required it is very important that the product is
inspected, prior to your signature. If for any reason you do not accept
the condition of the product...REFUSE THE PACKAGE, DO NOT SIGN FOR
THE PACKAGE. If the driver requires some kind of signature, you may
sign REFUSED. Please contact our Office and we will set up
a new order to get a replacement to you right away. |
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Warranty Issues: If you have a defective item that
is still under warranty, please contact our office by phone and we will
be happy to assist you through the warranty process |
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